To those not receiving emails from A AM STUDIO

Due to enhanced security measures by mobile phone carriers,
our confirmation emails may not be delivered.
Please set your device to allow reception from the domain @a-am-studio.jp in advance.
Inquiries from customers using @gmail.com, @mac.com, and @icloud.com, in particular, have increased.
If you have multiple email addresses, we recommend registering with a different address.

Regarding Returns, Exchanges, and Cancellations
●Returns, Exchanges, and Refunds

We do not accept returns, exchanges, or cancellations due to customer convenience.
(*In cases of long-term absence or refusal to receive, round-trip shipping fees will be charged.)

If you purchase by cash on delivery and fail to receive the item even once, please note that we will refuse cash on delivery as a payment method for subsequent purchases.

If the product is defective or differs from the product ordered, please contact us within 7 days of the product's arrival and return it to the address below, with shipping costs covered by us (cash on delivery).

7F Kindaigroup BLDG. 15, 1-34-8 Shinjuku,
Shinjuku-ku, Tokyo 160-0022
Attention: Returns Department
Tel: 03-6457-8669
Mail: info@a-am-studio.jp

●When returning products, please send back all items and accessories that we sent to you, such as the product invoice, price tag, and instruction manual.

*Please note that due to the nature of computer browsing, the product images may appear slightly different from the actual colors. (We do not consider color discrepancies in images as our fault. If you want to know more about colors, please inquire before purchasing.)

Shipping and Delivery Fees

Delivery company: Sagawa Express

■ A nationwide flat shipping rate of 330 yen (tax included) applies.
*For Okinawa and remote islands, the shipping fee will be 1,700 yen (tax included).

★Please note that the following cash-on-delivery fees will be charged separately:

■ Delivery time slots: You can specify one of 5 time slots: "Morning", "14:00-16:00", "16:00-18:00", "18:00-20:00", or "19:00-21:00".

■ Delivery date: Generally, you can specify a date from 3 to 7 days after the order date.

■ Holidays: Saturdays/Sundays/Public Holidays/Summer Holidays/Winter Holidays

■ Please note: Orders placed the day before a holiday (Saturday, Sunday, or public holiday) will be shipped on the next business day (after the holiday).

Example: For orders placed on a normal Saturday, the earliest possible delivery date will be Tuesday. Delivery on Sunday or the following Monday cannot be specified.

*Same-day shipping is not possible. The earliest shipping will be on the next business day.
*Delivery dates vary depending on the region.
*Delays may occur due to weather or traffic conditions. Thank you for your understanding.

Payment Methods

・[Bank Transfer] (Advance Payment)
■ The total payment (tax included) is as follows:

Product price: Total product price (tax included) + shipping (tax included)
Bank transfer fee: Varies depending on the bank.Please confirm when making the transfer.

■ Please proceed with the payment to the bank account below.
　Please note that the bank transfer fee is to be borne by the customer.
■ We will ship the product once your payment has been confirmed.
■ If payment is not received within 7 days, the order will be canceled.

Bank Transfer Details

・[Cash on Delivery] Sagawa Express (Cash on delivery fee: Please check when ordering)
This payment method allows you to pay the delivery person in cash, by credit card, or by debit card upon product delivery.

*A cash on delivery fee will be incurred depending on the purchase amount.

・[Credit Card Payment]

*Accepted cards are as follows:
VISA / MASTER / DINERS / JCB / AMEX
*All card companies allow lump-sum, installment, and revolving payments.
*Installment payments may incur fees depending on the card company. Please check with your card company for details.
*Conditions for revolving payments vary depending on your card company's regulations. Please check with your card company for details.

Privacy Policy
■ Customer Information
At our store, we take the utmost care to protect the personal information (address, name, email address, etc.) of customers who use our services such as shopping, applying for prizes, and subscribing to our email newsletter.
Personal information is used and managed solely for the purpose of carrying out our business operations.
Personal information will not be disclosed to third parties without prior consent, except when disclosure is requested by public institutions such as government agencies based on legal authority.
In addition, purchase information is protected by encrypting it using SSL technology.
Furthermore, personal information may be required to conduct business in partnership with cooperating companies with which we have confidentiality agreements.
*In such cases, we require these companies to implement appropriate management as well.

Regarding Cooling-Off Periods
Under the Specified Commercial Transactions Act, sales through our service are not subject to the cooling-off system.
The cooling-off system is designed to protect customers from forced sales, such as high-pressure sales during home visits, and does not apply to mail-order sales (including internet sales) where customers can consider their purchases of their own volition.
We apologize for any inconvenience and appreciate your understanding.