Our inquiry desk hours are from 11:00 AM to 5:00 PM on weekdays.

Please note that it usually takes 1 to 3 business days to respond to inquiries.

Inquiries received outside of business hours will be addressed in order starting from the next business day.
Therefore, there may be a delay in our response.

We appreciate your understanding.

Changes to order details will also be handled during the hours mentioned above.
Thank you for your understanding.

Additionally, during long holidays and the New Year period, our business hours may differ from the usual.

If there are any changes to business hours, we will announce the detailed schedule in advance.
In such cases, please check the NEWS section on our official website.
For inquiries regarding your order, please enter your 4-digit order number beginning with "#".
If you do not have an order number, please enter "00" in the order number field.

Due to enhanced security measures by mobile phone carriers,
our confirmation emails may sometimes not reach you.
Please set your email client to allow receipt from the domain @a-am-studio.jp in advance.
We have seen an increase in inquiries, especially from customers using @gmail.com, @mac.com, and @icloud.com.
If you have multiple email addresses, we recommend registering with a different one.